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FAQ

Connection from abroad not possible. Why?
Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:log in to your accountcreate a new account Why?We confi...
I'm not able to register at Casino1. What should I do?
If you aren’t able to register, you might already have a Casino1 account. As a 100% legal website certified by the Belgian Gaming Commission, we place great impor...
My account has been suspended. What should I do?
If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common r...
I would like to turn off my legal limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Wit...
I would to like to ban myself from gaming. How do I do it?
Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gam...
What is the default weekly limit?
As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...