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FAQ

Connection from abroad not possible. Why?
Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:log in to your accountcreate a new account Why?We confi...
I'm not able to register at Casino1. What should I do?
Can't register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importance to compliance with ...
My account has been suspended. What should I do?
If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common r...
I would like to turn off my legal limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Wit...
I would to like to ban myself from gaming. How do I do it?
Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gam...
What is the default weekly limit?
Since October 20, 2022, Belgian regulations impose a default deposit limit of €200 per week. This limit applies over a rolling 7-day period, just like your person...