Deposits and withdrawals
Deposits
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I would like to turn off my legal limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they wil...
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I would like to know the total of my deposits and withdrawals. How can I do that?
To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...
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What is Bancontact One-Click and how to deposit using this method?
Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...
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What are the different deposit limits at Casino1?
There are two types of deposit limit at Casino1: personal limits and the default limit.1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yourself in your s...
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How can I deposit money at Casino1?
Making a deposit at Casino1 is really simple! In your account, go to the “Deposit” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can c...
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My transaction was declined. Why? Who should I contact?
If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...
Withdrawals
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I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...
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How long does it take to receive my withdrawal?
Processing timeThe majority of withdrawal requests are processed within a timeframe of up to 24 hours.In some cases, an additional delay may be necessary if further verifications are required....
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How can I withdraw money from Casino1?
Withdrawing on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Maximum ...
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I’m not able to make a withdrawal. What should I do?
If you are unable to make a withdrawal, it may be related to one of the following situations: Your account is not yet activatedYou must confirm your email address to be able to make a withdraw...
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I made a withdrawal request, but I’ve changed my mind. Can I cancel it?
You can only cancel a withdrawal if the request hasn’t been processed yet. To know if there is still time to cancel a withdrawal, please check your transaction history in your account. You can...
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...