Deposits

I would like to turn off my legal limit, is that possible?

Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they wil...

I would like to know the total of my deposits and withdrawals. How can I do that?

To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...

What is Bancontact One-Click and how to deposit using this method?

Bancontact One-Click is a fast deposit method that allows you to save your bank card details to make future deposits without having to enter your information each time. With this feature, your...

What are the different deposit limits at Casino1?

There are two types of deposit limit at Casino1: personal limits and the default limit.1. Personal limitsThese limits are you own, meaning you set the maximum deposit amount yourself in your s...

How can I deposit money at Casino1?

Making a deposit at Casino1 is really simple! In your account, go to the “Deposit” tab and follow the instructions shown on your screen. Our website offers several payment methods so you can c...

My transaction was declined. Why? Who should I contact?

If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...

My deposit has been ongoing for more than 10 minutes. What should I do?

If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...

I can’t find my deposit in my history. How can I know if it has been successfully completed?

If your deposit doesn’t appear in your history, it is likely that an error occurred during your transaction. Please note than our teams save all your deposit attempts. Has the deposit amount b...

I can't make a deposit. What should I do?

If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...

What is the minimum and maximum amount I can deposit?

The deposit amount is a minimum of €10. In Belgium, as of 21 November 2022, your deposits are limited to a maximum of €200 per week. As a 100% legal gaming website, Casino1 respects this limit...

Can I deposit or withdraw from a bank account that doesn’t belong to me?

No. You can't use a bank account that doesn’t belong to you to make deposits and withdrawals, even with the agreement of the account holder.This is for your security and is also mentioned in o...

Can I delete my deposit history?

No. This is unfortunately not possible. 

How do I change my limits?

There are two types of limits at Casino1: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account settings.    If you reduce you...

What limits are imposed on my personal deposits?

There are 3 types of personal deposit limits: 1. Daily limitTakes into account all deposits made at any time during the last 24 hours.Example: At 16:30 on Tuesday 11/04/2023, my daily limit in...

I’m having a problem making a deposit with Aion. What should I do?

Aion does not offer a Bancontact system or cards, only Mastercard Debit cards. As such, its transactions are not managed in the same way as with other banks.Unlike Bancontact, which captures t...

How to Make a Quick Deposit via QR Code?

Quick deposit via QR code allows you to deposit in the blink of an eye with your smartphone.You will find this option just to the right of your username and the "Deposit" button. Here’s how to...