Responsible Gaming

Addiction

I would to like to ban myself from gaming. How do I do it?
Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is a permanent exclusi...
What is a break?
A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Casino1 account, but you will not be ...
I want to take a break or exclude myself for some time. How do I do it?
Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior. For this, you can activate a...
I would like to cancel my self-exclusion. Is this possible?
If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. Once the deadline has passed, the exclusion will be automat...
What is a self-exclusion?
By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months.It is a preventative measure that allows you to take back control if you fee...
A friend or member of my family is addicted to gaming. How can I help them?
If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valuable...

What is the default weekly limit?
As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly limit.Example: At 16:30 on...
My request to turn off the default limit has been refused and I don't understand why?
If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Central Individual Credit Regis...
I have a personal deposit limit higher than the default limit, but I can't deposit anymore?
The most restrictive deposit limit is always applied. If you haven’t requested that your deposit limit is turned off, it will remain in effect. This default limit will also remain in effect un...
I have turned off my default limit, but I can no longer deposit. Why?
One of your personal deposit limits may have been reached. Check in your account settings or via the deposit tab.