Addiction

I would to like to ban myself from gaming. How do I do it?

Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming ban is a permanent exclusi...

What is a break?

A break is a voluntary block of your account on our site for a specified period of time. It serves as a preventative measure. You can still log in to your Casino1 account, but you will not be ...

I want to take a break or exclude myself for some time. How do I do it?

Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior. For this, you can activate a...

I would like to cancel my self-exclusion. Is this possible?

If you have activated a 6-month self-exclusion on our website, you must wait until the end of this period to be able to log back in. Once the deadline has passed, the exclusion will be automat...

What is a self-exclusion?

By activating a self-exclusion, you voluntarily block yourself from our website for a duration of at least 6 months.It is a preventative measure that allows you to take back control if you fee...

A friend or member of my family is addicted to gaming. How can I help them?

If you think a friend or family member has developed a gaming addiction, the first step is to refer them to specialist help services. Located around Belgium, these centers can provide valuable...

I am worried about losing too much money when playing. How can I set myself limits?

At Casino1, we believe gaming should remain fun and we encourage you to take all necessary measures if you think you have developed a gaming addiction. Therefore, you can set yourself personal...

How do I know if I am addicted to gambling?

At Casino1, we think that gambling should above all remain fun and entertaining. We therefore encourage you to play and bet responsibly. To find out if you are addicted to gambling, you can te...